How we collect, use, disclose, and protect your personal information.
Singh Solar Solutions ("Singh Solar", "we", "us", "our") is a trading division of Austech Telecom and Electrical Pty Ltd, and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to information collected through our website singhsolar.com.au, and through any other dealings you have with us (such as by phone, email, or in person).
By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this policy.
We only collect personal information that is reasonably necessary for us to provide our services. This may include:
We do not collect sensitive information (such as health or financial account details) unless you voluntarily provide it to us as part of a specific enquiry, and only where necessary to respond to that enquiry.
We collect personal information when you:
We do not knowingly collect personal information from children, and our services are directed at adults.
Our website uses cookies and similar tracking technologies, including Google Analytics and advertising tools such as Google Ads and/or Meta (Facebook) Pixel, to help us understand how visitors use our website and to measure the performance of our advertising.
These tools may collect information such as:
This information is generally aggregated and does not identify you personally. However, it may be linked to your device or browser. You can control or disable cookies through your browser settings, though this may affect how our website functions.
Google's use of advertising cookies is governed by Google's own privacy policy, available at policies.google.com/privacy. You can opt out of personalised advertising via Google Ads Settings or the Digital Advertising Alliance opt-out page.
We may advertise on Facebook and Instagram, which are operated by Meta Platforms, Inc. As part of this, we may use tools such as the Meta Pixel and Meta Conversions API, which share limited information about your visit to our website (such as pages viewed or forms submitted) with Meta, to help us measure and improve our advertising.
If you submit an enquiry through a Facebook or Instagram Lead Form, the information you provide (such as your name, phone number, and email address) is collected by Meta and shared with us so that we can contact you about your enquiry.
We may also use contact information we already hold (such as an existing customer or enquiry list) to create Custom Audiences on Meta, which allows us to show ads to people who have already engaged with us, or to find similar audiences. Where we do this, contact details are hashed (converted into a non-readable format) before being uploaded, and Meta does not receive your information in plain text.
Meta's use of this information is governed by Meta's own Privacy Policy and Data Policy. You can manage your ad preferences at Meta's Ad Preferences page.
We use the personal information we collect to:
We do not use your personal information for any purpose other than what it was collected for, unless you would reasonably expect us to, you have consented, or we are required to by law.
If you submit an enquiry or quote request, we may contact you about that enquiry and, unless you tell us otherwise, may also send you occasional follow-up messages, offers, or promotions relevant to our services.
You can opt out of receiving marketing communications from us at any time by:
We will not use your details for direct marketing after you have opted out, other than to contact you about an active job or enquiry.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may disclose personal information to:
Any third-party service providers we use are only permitted to use your information to provide services to us or to deliver advertising on our behalf, and are required to handle it in accordance with their own privacy and data policies.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. for taxation or warranty purposes). When no longer needed, we take reasonable steps to securely destroy or de-identify it.
You have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, incomplete, or out of date.
To make a request, please contact us at info@singhsolar.com.au. We will respond within a reasonable timeframe. We may need to verify your identity before providing access.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at info@singhsolar.com.au so we can investigate and resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Singh Solar Solutions — a sub division of Austech Telecom and Electrical Pty LtdSee also our Terms & Conditions and our Cancellation and Return Policy.